Refund policy

At Yellowkurti, we understand that sometimes the product you receive may not be exactly what you were looking for. That's why we offer store credit as an option for eligible returns. Store credit provides you with the flexibility to choose a different product from our store that better suits your needs.

To receive store credit, the item being returned must meet the following conditions:

The item must be in the same condition as you received it - unworn or unused, with tags, and in its original packaging.

You need to initiate the return process within 7 days of receiving the item.

You must provide the receipt or proof of purchase.

How to Request Store Credit:

If you wish to return an item and receive store credit, please follow these steps:

We will evaluate your return request and if it meets the eligibility criteria, we'll provide you with a return shipping label and instructions on how and where to send the package back to us.

Once we receive the returned product and inspect it to ensure it meets the return criteria, we will issue you a coupon code equivalent to the store credit amount.

You can use this coupon code during your next purchase to avail the store credit.

If you send back an item without going through the return request process first, it will not be eligible for store credit or any other form of refund. We want to ensure that we can efficiently process your return and provide you with the best possible service.

Refunds:

Refund Policy for Damaged, Defective, or Incorrect Items:

At Yellowkurti, we take great care in ensuring the quality of our products and their safe delivery to our customers. However, in the rare event that you receive a damaged, defective, or incorrect item, we apologize for any inconvenience caused and are committed to making it right for you.

If you receive an item that is damaged, defective, or not what you ordered, please follow these steps:

Inspect Your Order: Upon receiving your package, please inspect the item(s) carefully to ensure there are no visible damages or defects. If you notice any issues, take photographs as evidence, as they may be required during the evaluation process.
Contact Us Immediately: If you find any problems with the item, please contact us immediately at Yellowkurti@gmail.com or message us on WhatsApp at 799-503-8888. We recommend reaching out to us as soon as possible, preferably within 48 hours of receiving the order.
Evaluation and Resolution: Once we receive your communication, our customer support team will assist you in evaluating the issue. If the item is indeed damaged, defective, or incorrect, we will take the necessary steps to make it right. This may involve issuing a refund for the affected item or providing you with a replacement, depending on your preference and the availability of the product.
Return Process (if applicable): In some cases, we may require you to return the damaged or incorrect item to us. If this is necessary, we will provide you with a return shipping label and detailed instructions on how and where to send the package back to us. We will cover the return shipping costs in such situations.

Please note that refunds are issued solely for damaged, defective, or incorrect items. If the refund is approved, it will be processed automatically on your original payment method within 5-7 business days. Please keep in mind that the processing and posting of the refund by your bank or credit card company may take some additional time.

For regular returns or exchanges due to personal preferences or other reasons, store credit will be offered, as mentioned in our store credit policy.

We value our customers and strive to provide a seamless shopping experience. If you have any questions or concerns regarding our refund policy or any other matter, please don't hesitate to contact us. We are here to assist you and ensure your satisfaction with our products and services.

If you have any questions or concerns regarding the return process, store credit, or refunds, feel free to reach out to us at Yellowkurti@gmail.com. We are here to assist you and ensure your shopping experience with us is pleasant and satisfactory.